The Office of Dispute Management at University of Phoenix acts as an intermediary to help students and faculty resolve disputes, problems, grievances, disagreements, appeals to the Student Code of Conduct and the Faculty Code of Conduct and exceptions to University policies.
Getting help from the Office of Dispute Management
Before contacting us, we expect you to first try addressing your concern at the campus-level. If after speaking with the campus, you still feel that our office is needed in finding a resolution, we're available to help with your concerns.
Student disputes and appeals
The Office of Dispute Management takes every student issue on a case-by-case basis. This means that we are not here to take sides. We gather information from you as well as the campus to make sure we have all the information we need. This helps us to take a fresh look at your concern while providing the best possible resolution.
While the Office of Dispute Management looks at each issue uniquely, you will be notified of a resolution within 14 days, most being resolved within only one week. To expedite this process:
- Make sure that you've tried to address your concern at the campus level first
- Have all related documents ready to submit
- Contact a University Relations Specialist by phone at 602.557.5566 or send us an email.
After contacting us, a University Relations Specialist will gather all available information from both you and the campus to ensure a quick and fair resolution.
You are encouraged to work directly with your campus personnel to resolve any disputes. However, if further attention is necessary, you may contact the Office of Dispute Management (ODM) for assistance by calling 602.557.5566 or send an email with the form below.
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FAQs
Dispute management is the process of handling conflicts that occur in Accounts Receivable (AR) regarding customer invoices or payments. This may involve investigating the cause of the dispute, communicating with the customer or relevant parties, and taking appropriate actions to resolve the issue.
What is the first step of dispute management? ›
The first step in dispute management is to create a dispute process that can be used consistently across the accounting team. This should include guidelines for dispute handling, such as how disputes are raised, who should investigate the dispute, and how it will be resolved.
How do I dispute a grade at University of Phoenix? ›
You are encouraged to work directly with your campus personnel to resolve any disputes. However, if further attention is necessary, you may contact the Office of Dispute Management (ODM) for assistance by calling 602.557. 5566 or send an email with the form below.
What are disputes in accounts receivable? ›
Customers will dispute accounts receivable when either the quantity or the quality of the item does not meet expectations, for example, some goods may be damaged, or the wrong goods may be shipped. If relevant documents are missing or incorrect, the customer will file an administrative dispute.
What are the three ways to resolve a dispute? ›
There are three commonly used methods of resolving disputes without going to court:
- negotiation.
- mediation.
- arbitration.
If you file a dispute regarding information on your Equifax credit report, you can generally expect to receive the results of the investigation within 30 days. If the information on your credit report is found to be inaccurate or incomplete, your credit report will be updated, generally within about 30 days.
What is the most common method used to resolve disputes? ›
Negotiation is the preeminent mode of dispute resolution. While the two most known forms of ADR are arbitration and mediation, negotiation is almost always attempted first to resolve a dispute. Negotiation allows the parties to meet in order to settle a dispute.
How does filing a dispute work? ›
If a cardholder files a bank dispute, the bank will investigate the claim. They will then decide whether the cardholder's claim is true, and if a chargeback is justified. If the bank can clarify the charge to the cardholder's satisfaction, then the matter is resolved.
How does a charge dispute work? ›
A credit card dispute is when you file a claim with a credit card issuer over a particular charge or purchase. When you dispute a charge, it triggers an investigation into the matter by your credit card company.
How do I appeal an unfair grade? ›
Students typically must contact the professor and department chair first. Colleges may change grades based on errors, arbitrariness, or prejudice. Students have a limited time to file an appeal and must provide evidence.
If, after discussing the issue with the professor, you are convinced that your grade does not reflect the merits of your work, politely indicate that you and the professor appear to be in disagreement about how the grade should have been calculated (e.g., “It looks like we disagree about the calculation of my grade”, ...
Did the University of Phoenix get sued? ›
Officials pored over the evidence presented in the FTC's case against the University of Phoenix. Ultimately, they found that the school misrepresented its partnerships with thousands of corporations.
What transactions can you dispute? ›
The Dispute Process
- The transaction was unauthorized. Someone used the card without permission.
- The merchant didn't follow through on promises that were made. ...
- A mistake was made while processing the transactions. ...
- The transaction description on the billing statement was vague or looked suspicious.
This could happen when the customer has returned the goods, or is unhappy with their purchase and the merchant provides a partial or full refund. A dispute occurs when the cardholder contacts their card issuing bank directly to challenge a charge on their credit card statement.
What happens when an account is disputed? ›
If you contact a credit bureau and dispute the validity of a debt, the credit reporting company will put a note on the account that it is in dispute and then investigate your dispute. Disputed debt appears on credit reports.
What are the steps of dispute workflow? ›
- Initiate a dispute.
- Investigating a dispute. Determine recovery option for providing final credit. Write off the disputed transaction amount. Provide immediate final credit. Alert merchant regarding a dispute. Provide provisional credit to customer. Manually investigate a disputed transaction. Initiating a chargeback.
In a 2023 Harvard Business Review article, Catherine Cote broke down the Thomas-Kilmann Conflict Model, which highlights five conflict resolution strategies: avoiding, competing, accommodating, compromising, and collaborating.
What are the four stages of dispute resolution? ›
Learn about the methods we use to resolve disputes – arbitration, mediation, conciliation and case appraisal.
What is the most effective process of resolving a dispute? ›
The essential strength of negotiation is its flexibility and the fact that it puts control firmly in the hands of the parties. Mediation is the next most common process because it also leaves control in the hands of the parties, can be relatively quick and economical, and is flexible.
