How to set or update a Netflix Household (2024)

FAQs

How to solve Netflix household problem? ›

This message means Netflix wasn't able to associate your TV with your Netflix Household. If you signed in to Netflix from a device that's not part of your Netflix Household, you may need to verify your device to watch Netflix. To fix the issue you can: Create an account.

This message means Netflix wasn't able to associate your device with your Netflix Household. If you're using a device that's not associated with the Netflix Household, please create your own account to enjoy Netflix.

The company defines a household as the group of devices that connect to the internet and watch Netflix at the same primary place. If you don't manually adjust your household settings through your account, the company now will automatically determine your household using your IP address, device IDs and account activity.

A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to sign up for their own account to watch Netflix. You can manage who uses your account by setting a Netflix Household.

In short, you can still use your account while traveling or while moving between addresses. Netflix will track whether you're streaming from your primary household (i.e. connected from the IP address linked with your account). If you're streaming elsewhere, Netflix may ask you to verify the device using your account.

People will need connect at the primary location once every 31 days to avoid being logged out of the account. If you are moving or plan on being away for more than 31 days, you can change your household location. It doesn't matter what tier you pay for or your reasons for being away from the primary address.

The new policy, which took effect May 23, is designed to prevent sharing passwords with anyone outside of a designated "household" − unless you want to pay extra. The goal is to get the freeloaders to become new paying customers, but not everyone is willing to cough up the cash.

Share Netflix with someone who doesn't live with you

People who are not in your household will need to sign up for their own account to watch; or in many countries you can buy an extra member slot to add an extra member to your account.

How many households are on a Netflix account? ›

Specifically, if you have a standard plan, which costs $15.49 per month, you can only enroll one extra member outside your household to stream from your Netflix account. If you're on the Premium plan, which costs $19.99 per month, you can add up to two extra members outside your household.

From the Netflix home screen, access the lefthand menu, and select "Get Help" Select "Manage primary location." Choose a method for receiving a verification link: "Set by Email" or "Set by Text." Open your email or text message, and click the "Review Request" link where you'll be promoted to "Set Primary Location."

A Netflix account is for use by one household. Everyone living in that household can use Netflix wherever they are — at home, on the go, on holiday — and take advantage of new features like Transfer Profile and Manage Access and Devices.

When watching outside of the country you signed up for Netflix in, you might experience small differences to: Selection of TV shows and movies: Choices for streaming and downloading (including audio/subtitle options) vary by country. Also, My List and Continue Watching titles may not be available.