EasyPay Everywhere Banking FAQs | EasyPay Everywhere (2024)

FAQ's

Banking
Loans
Insurance

Enrolment

1. Where can I get an EasyPay Everywhere card?
You can get an EasyPay Everywhere account/card at any of our EasyPay Everywhere branches. Just bring along your mobile phone, on which you must be able to receive SMS messages, and your FICA documents:

Identity Document (RSA ‘green’ barcoded ID book or smart ID card)
Original Proof of Address (not older than three months)

2. What is FICA and why do I need to do it?
The Financial Intelligence Centre Act (FICA) was introduced in South Africa to help fight financial crimes such as money laundering. FICA requirements are now standard in the South African Financial Services industry and are a pre-requisite for opening any new account with a financial institution.
EasyPay Everywhere clients must provide FICA documents. This means you must provide at a minimum your identity document, an original Proof of Address not older than three months, during enrolment. Minimum documentation can result in limited financial services being offered.
The following valid documents, reflecting full name, surname and full residential address will suffice:

Utility bill
Statement of account from a retailer
Municipal rates account
Telephone or cellphone account statement
Lease or rental agreement
Valid TV License
Insurance policy document
Motor vehicle license
An affidavit written by a relative/landlord/neighbour

3. How long does enrolment take?
Once you are at the branch with an EasyPay Everywhere consultant, the entire process will not take longer than 10 minutes. Your EasyPay Everywhere card will be issued immediately.

4. What is “biometric” enrolment?
Biometric enrolment is the process of using your fingerprint to authenticate and secure your EasyPay Everywhere account so that you are the only person who can access your account and money.

5. How long will it take for the card to be active?
Your card will be active the moment it has been issued by the enrolment software. No other activation is required.*
*Subject to FICA screening.

Using an EasyPay ATM

1. Which ATM can I use?
You can withdraw money from any ATM. However, if it is not an EasyPay Everywhere or EasyPay Cash ATM, you will be charged higher fees.

4. How do I activate Online, Mobile App and/or USSD Cellphone banking at an EasyPay ATM?

To activate Online, Mobile App and/or USSD Cellphone banking, you must take your EasyPay Everywhere card and mobile device with your registered mobile number to an EasyPay ATM.
At the EasyPay ATM you will be asked to key in your mobile number and a One-Time PIN will be sent to your registered mobile number, which you must then enter into the ATM to verify that you would like to activate Online/Mobile App/USSD Cellphone banking.
Once complete, you will receive a receipt confirming that Online/Mobile App/USSD Cellphone banking activation has been successfully completed.

5. How do I register for Online banking once I have biometrically activated it?
Once you have successfully activated Online banking, you can follow these easy steps to register and log in:

Go to https://www.epe-online.co.za/
Select Register
Enter your ID Number, 16-digit EasyPay Everywhere card number, EasyPay Everywhere card PIN and your email address.
Enter the OTP number sent via SMS to your registered mobile number.
Create a username and password and agree to the EasyPay Everywhere terms and conditions.
You are done and can now log onto Online banking.

NB: You only need to register on either the online banking or the mobile app. You do not need to register on both. Once you have registered on the app you will be able to login into the app using the same login details and vice versa.

6. How do I register for Mobile App banking once I have biometrically activated it?
Once you have successfully activated Mobile App banking, you can follow these easy steps to register and log in:

Download the EasyPay Everywhere Banking app from your app store.
Open the app and select Register.
Enter your ID Number, 16-digit EasyPay Everywhere card number, card pin and your email address.
Enter the OTP number sent via SMS to your registered mobile number.
Create a username and password and agree to the EasyPay Everywhere terms and conditions.
You are done and can now log into your mobile banking app.

7. How do I register for USSD Cellphone banking once I have biometrically activated it?
Once you have successfully activated USSD Cellphone banking, you are automatically registered. Follow these easy steps to log in:

Dial the USSD code *120*3737# from your registered mobile number.
Enter your EasyPay Everywhere card PIN
Follow the prompts.

8. How do I deregister Online, Mobile App and/or USSD Cellphone banking?
You can deregister from Online, Mobile App and/or USSD Cellphone banking by using one of these channels:

At any EasyPay Everywhere branch
At any EasyPay ATM
Using the Deregister option on your Online banking.
Using the Deregister option on your Mobile banking app.
Using the Deregister option on your Cellphone (USSD) banking.
Call the EasyPay Everywhere contact centre to deregister: 0860 994 162.

9. What happens if I forget my password or username?

If you have forgotten your password or username, simply open your Online banking select ‘Forgot password’ or ‘Forgot username’ from the login page.
You will be prompted to re-enter your ID Number, 16-digit EasyPay Everywhere card number, card PIN and your email address.
An OTP (“One-Time PIN”) will be sent to your registered mobile number, and you will be able to reset your username and password.
Please note, you will only be able to change your password using the EasyPay Everywhere Banking App.

Payments

1. How do I make a Once Off EFT payment?
1.1 Online Banking
You can choose to make a once Off EFT payment from your Online banking. Once logged in, navigate to the Payment dashboard page, and follow these steps:

Select Once Off Payment.
Enter the all the recipient details. Make sure you double-check all information is correct before you click Continue.
You will be sent an OTP to your registered mobile number.
Enter the OTP and confirm that you would like to proceed with the payment.

1.2 Mobile App
You can choose to make a once off EFT payment from your Mobile banking app. Once logged in, navigate to the Pay icon, and follow these steps:

Select EFT payments.
Select Once off payment.
Enter the all the recipient details. Make sure you double-check all information is correct before you click continue.
You will be sent an OTP to your registered mobile number.
Enter the OTP and confirm that you would like to proceed with the payment.

2. How do I add a new beneficiary?
2.1 Online Banking
You can choose to add a beneficiary from your Online banking. Once logged in, navigate to the Beneficiaries dashboard page and follow these steps:

Select Manage Beneficiaries
You can then choose to add a beneficiary.
Enter all the details of the beneficiary. Make sure you double-check all the information is correct before you click Continue.
You will be sent an OTP to your registered mobile number.
Enter the OTP and confirm that you would like to add the beneficiary.

2.2 Mobile App
You can choose to add a beneficiary from your Mobile banking app. Once logged in, navigate to the pay icon, and follow these steps:

Select EFT payment.
Select beneficiaries.
You can then choose to add a new beneficiary.
Enter all the details of the beneficiary. Make sure you double-check all the information is correct before you click Continue.
You will be sent an OTP to your registered mobile number.
Enter the OTP and confirm that you would like to add the beneficiary.

3. How do I edit or delete an existing beneficiary?
3.1 Online Banking
Navigate to your Manage Beneficiaries dashboard. From the list choose the beneficiary you would like to edit or delete by selecting the corresponding icon next to their name – the trash can icon is to delete a beneficiary and the pen and paper icon is to edit a beneficiary’s details.
3.2 Mobile App
You can choose to delete a beneficiary from your Mobile banking app. Once logged in, navigate to the pay icon, and follow these steps:

Select EFT payment.
Select beneficiaries.
Choose the beneficiary you would like to delete and click the delete button.

4. What are bill payments?
A bill payment is a secure electronic transfer that enables an EasyPay Everywhere client to pay bills such as municipal accounts, retail accounts and telephone accounts for example.

5. How do I pay my bills?
5.1 Online Banking
You can make a bill payment using your online banking by following the below steps.

Navigate to the payment’s dashboard select Bill Payments.
Enter the details of the company you would like to pay and how much you want to pay.
You can choose to make a once-off bill payment or save the bill for recurring bills.

5.2 Mobile App (“EasyPay Everywhere Banking App”)
You can make a bill payment using your mobile app by following the below steps.

Navigate to the pay icon in your app.
Select bill payments.
Enter the details of the company you would like to pay and how much you want to pay.
You can choose to make a once-off bill payment or save the bill for recurring bills.

Prepaid

1. What is prepaid?
The Prepaid option allows you to purchase prepaid airtime, water and electricity from either your Online, Mobile app or USSD Cellphone banking.

2. How do I buy prepaid airtime?
2.1 Online Banking
Navigate to your prepaid dashboard, select Prepaid Airtime, and provide the following details:

Mobile network for which airtime is required.
Amount of airtime required.
Mobile phone number for which airtime is required.

You can choose to buy airtime for yourself or for somebody else and you can save a prepaid airtime beneficiary for recurring purchases.
2.2 Mobile App
Navigate to buy icon, select Airtime, and provide the following details:

Mobile network for which airtime is required.
Amount of airtime required.
Mobile phone number for which airtime is required.

You can choose to buy airtime for yourself or for somebody else and you can save a prepaid airtime beneficiary for recurring purchases.

3. How do I buy prepaid electricity?
3.1 Online Banking
Navigate to your prepaid dashboard, select Prepaid Electricity, and provide the following details:

Meter number for which electricity is required.
Electricity type required.
Amount of electricity required.

You can choose to buy electricity for yourself or for somebody else and you can save a prepaid meter for recurring purchases.

3.2 Mobile App
Navigate to the buy icon, select Electricity/ Water, and provide the following details:

Meter number for which electricity is required.
Electricity type required.
Amount of electricity required.

You can choose to buy electricity for yourself or for somebody else and you can save a prepaid meter for recurring purchases.

4. Can I delete or edit a prepaid airtime or electricity beneficiary?
Yes. You do this by viewing your beneficiaries on the prepaid airtime or electricity pages, then selecting either the trash can icon to delete the beneficiary or the pen and paper icon to edit the beneficiary’s details.

My Accounts

1. How do I view my balance?
You can view your account balance in the following ways:

Visit any EasyPay Everywhere branch.
Logging into your Online banking
Using the Mobile banking app (“Balance Peek” is available on the EasyPay Everywhere Banking app)
Dialing the USSD cellphone banking code
View balance at any EasyPay ATM

2. How do I get a statement?
You can view and download your statement in the following ways:

Visit an EasyPay Everywhere branch.
Call the EasyPay Everywhere Contact Centre: 0860 994 162
Log into your Online banking
Use the EasyPay Everywhere Banking app
Dial the USSD cellphone banking code

3. How do I deposit funds into my EasyPay Everywhere account?
How To Make a Deposit

An EasyPay Everywhere customer can request to deposit money into their EasyPay Everywhere account at PEP, using their unique EasyPay Bill Payment number on the back of their EasyPay Everywhere card.
Customers can also make a cash deposit at any Pick n Pay or Shoprite Group

Where Can you Make a Cash Deposit (check fees below)
Customers can make cash deposits at the following participating retail partners:

Option 1: PEP Stores, at a till in-store
Option 2: Pick n Pay, including Express, Clothing and Liquor stores, at a till in-store
Option 3: Shoprite Group, including Checkers Hyper, Checkers, Shoprite and Usave stores, at a till in-store or at a Money Market counter

How Much Does It Cost?

PEP: Cash deposit done at retailers (PEP Stores) cost R0.66 per R100
Pick n Pay accepts customer deposits at R19,95
Shoprite Group accepts customer deposits at R19,95

4. My EasyPay Everywhere card was lost or stolen, what must I do?

The first thing you must do is to block your card.
Contact the EasyPay Everywhere Contact Centre on 0860 994 162 to block the card or block it yourself using the cellphone banking USSD string: *120*3737#.
You can replace your EasyPay Everywhere card at any EasyPay Everywhere branch.

5. I forgot my card PIN or my PIN is blocked, how can I reset it?

If you have forgotten or blocked the PIN for your EasyPay Everywhere card you would need to reset it at your nearest EasyPay Everywhere branch or you can use an EasyPay ATM.

6. How much will I pay for this account?

Your monthly account fee will be R7.50, however there will be additional transactional charges that you may need to pay.
Take a look at our fees breakdown on the EasyPay Everywhere website.

7. I would like to close my EasyPay Everywhere account, what must I do?
If you do not want an EasyPay Everywhere account/card anymore, you can log a call to close your account:

Contact the EasyPay Everywhere Contact Centre on 0860 994 162
Send a text message/SMS to 49201 to request the account closure – an agent will contact you on the number from which you texted.

8. What do I need to do to get a replacement EasyPay Everywhere card (if my card is lost/expired)?
You can get a new/replacement EasyPay Everywhere card at any of our EasyPay Everywhere branches. Just bring along your mobile phone, on which you must be able to receive SMS messages and your ID (book or smartcard).

Identity Document (RSA ‘green’ barcoded ID book or smart ID card)
Note. If your card is expired, a replacement card is free. If your card is lost/stolen, a new card fee applies.