CBP Customer Service (2024)

FAQs

CBP Customer Service? ›

Holiday Hours: We are closed on all Federal Holidays. For General Inquiries call: 1-877-227-5511.

For more information, please contact the CBP Information Center at (877) 227-5511.

If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the Trusted Traveler Program website or contact Customs and Border Protection at (877) 227-5511 or by email.

For additional questions, you may call the FOIA office at 202-325-0150 or by email at cbpfoiapublicliaison@cbp.dhs.gov.

CBP has established an easy to use traveler compliance check that is available on the I-94 website. Travelers may check their admission status at https://I94.cbp.dhs.gov and clicking on the 'View Compliance' tab. E-mail notifications will come from travelercompliance@cbp.dhs.gov.

To talk to a Person at American for live support, you have options. You can call their American customer service hotline at " １|８８８|２６６|７１９７- / / / / / / / / / / - (Quick Connect)"), engage in live chat on their website, or use email support. How can I communicate with American ?

Call the CBP INFO Center at (877) CBP-5511 between 8:30 a.m. and 5:00 p.m Eastern time, Monday - Friday.

Customs and Border Protection

You can ask your question via email or by calling 1-877-CBP-5511.

For General Inquiries call: 1-877-227-5511. Para ayuda en español, presione ocho. International callers' dial: 00+1+202-325-8000.

The 877 code is a code for toll free telephone numbers in the North American Numbering Plan. Similar to 800 and 888, the 877 this code is often commonly known and used for toll free or free phone calls. If a business customer dials an 877 number, the customer will not incur any charges for the call.

How do I report a CBP violation? ›

If you have knowledge that a customs broker has perpetrated a civil or criminal violation, please contact Immigration & Customs Enforcement (ICE) at 1-866-DHS-2-ICE. To report misconduct, please call the 877 number or click on the link listed in the next column.

In general, the FOIA requires an agency to respond to FOIA requests within 20 business days after the office that maintains the responsive records receives the request.

Individuals can contact CBP at CBPONE@cbp.dhs.gov for assistance.

CBP agents may swipe through your phone or look through the documents on your com- puter. The government also claims the authority to copy the data on your electronic devices.

Every effort is made to promptly transfer, transport, process, release, or repatriate migrants as appropriate and operationally feasible. Generally, CBP tries not to hold individuals in custody for longer than 72 hours.

Our primary number is 1-877-487-2778. Se habla español. If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services. Contact your local U.S. embassy or consulate if you are applying outside the United States.

Our toll-free number is 800-375-5283 (TTY 800-767-1833, VRS 877-709-5797) and our hours of operation are Monday to Friday, 8am to 8pm Eastern.

USCIS Contact Center

For information on when live help through a USCIS representative is available, see the USCIS Contact Center web page. The toll-free phone number for the USCIS Contact Center is 1-800-375-5283 (TTY for the deaf, hard of hearing, or person with a speech disability: 1-800-767-1833).